Trauma and Income Protection Claim.
When preparing for the worst pays off.
Janeah has grown up around building sites and loves working with her husband in his tiling business. She spends her weekends sunbaking while watching her son play cricket and soccer.
Janeah shares her cancer story and how it has affected her life now she is unable to continue in the job she loved. She also shares how Janis helped with her Claim and took all the pressure off, so she could focus on getting better.
What Our Claims Clients Are Saying.
I have had Janis handling a case of mine and it was fast and successful, thank you so much for taking me on. Janis is awesome, she is the one you need on your side when you have to solve something with an insurer. I have also dealt with Stuart and Conrad, and all the team are enthusiastic, knowledgeable and professional.
We have had the good fortune of working with Janis Glassop over a period of time on a very complex and distressing case. I cannot recommend Janis enough. Janis has at all times gone above and beyond in her role representing us. She has been totally committed to our case and her professionalism, knowledge and efficiency has been outstanding. Janis also has a very caring manner and takes the time to get to know her clients, which has allowed us to put complete trust in her with very personal information. I highly recommend Janis and the whole team at Stream Financial.
I would like to thank Janis for her amazing help when our insurance provider took out $6474 in error from our bank account (as we have a monthly direct debit with them). It was very complicated but Janis made them fix their error and refund all of our money back to us. I’m sure if I was solely dealing with the insurance provider on my own that I would still be waiting for our money to be refunded. Words cannot express my gratitude.
I have been insured through Stream Financial for a number of years and have recently had to make a claim on my IP insurance. I was in a very vulnerable place at the time and through the interactions with the team at Stream Financial I felt acknowledged and supported through the whole process. Initially meeting with Lachlan who was patient and thorough through the initial first meetings and then had the fortune of having Janis assist me from there on with regular phone calls to just check in and see how i was feeling as well as liaising between the insurance company on my behalf until I felt able to do so myself. I would highly recommend the team at Stream Financial as in my experience, I was entirely supported through the claim process and feel that they put me, the client first.
After giving Janis the policies and permissions she made it an easy task from our point of view, Janis worked very hard, had answers quickly and kept me up to date on all aspects of the claims, I gave Janis any and all information she asked for and found Janis very trustworthy and really on the ball, all the claims went through quickly and left us very happy campers. In fact the whole Stream Financial team is trustworthy and knowledgeable. We have used their services since then on other matters and would not hesitate in making a recommendation for Janis.
Janis did everything she could possible do, she was amazing. I wouldn’t have been able to do it, I wouldn’t have know what to do so having her guidance was amazing. Having her do it took the pressure off me and I could concentrate on myself and getting better. So I would rather her do it, its her job and she does it very well. Having Janis do it was 100% the right thing.
Scott – TPD claim
If I had to do this myself, It would have been too much stress and I would have not worried about it – I want to thank Janis and Rebecca who made it a lot easier…. Being a one wage household, just having that money there has just taken a lot of stress off.
“Nothing was ever too much of a problem for the team, I had their support and they held my hand through the whole process. I was able to move forwardly confidently. Every single time I needed to get information through to help make the claim, they were right there… the team was great. I was very grateful for having the income protection that I had, I was able to continue to pay the mortgage off and stay on top for the five months I was unable to work.”
“I was able to go straight to the private hospital, get all the physio that I wanted and the rehab I needed and actually get back on my feet, so much quicker… It was less than 48hrs and the money itself appeared in my bank account, from the time I phoned the guys at Stream. I don’t even think I filled out any paperwork… It was one of those experiences where it was like ‘wow’ did I just get that good of an experience?”
“We do have income protection, unfortunately, the income protection wasn’t taken out with Stream but with another provider, it was a good one however, it wasn’t managed that well. We looked to Stream to helps us with our personal insurance. Stream was able to take over it [the claim] for Carl as a gesture of goodwill for us. It was unbelievable, particularly as the company where the claim was through wasn’t that great. Stream helped us navigate the procedure and made it easy. ”