What can be one of the most daunting experiences of a lifetime for a claimant, is business as usual for our team of professionals.
When the unexpected happens, it’s comforting to know that you’re financially protected. At Stream Financial we believe that making a claim on your insurance should be as simple and stress free as possible and you don’t need to handle it all yourself.
When you need to make a claim and are not at the top of your game, you can feel compromised and vulnerable. If you are unfamiliar with claims management and all the intricate nuances that can potentially be the fine line between success and loss, you could end up compromising your insurance benefit which can have a massive impact on your life moving forward.
That’s why we have an in-house claims team to ensure that you and your family get the best possible outcome.
Our team of professionals will guide you through what can be a tricky and unclear process, allowing you and your family to concentrate on the important things.
At a time when you are at your worst, it’s reassuring to know that you have a knowledgeable team on your side to help each step of the way.
Stream Financial Claims Process
WHAT WE DO
Going through a significant illness or injury is difficult enough. We take care of all aspects of managing your insurance claim so you can focus on what matters – your recovery and your family.
- Managing the entire process for you, from initial claim notification to payment
- Provide a single point of contact who represents your interests
- Ensure you receive every benefit you deserve
- Explain things in a way that is easy to understand
- Liaise with your doctors, employer and accountant as needed
- Advise on tax matters associated with your claim
- Dispute management and resolution where required
Bec was an employee of Stream Financial when at age 35 she was diagnosed with cancer. No-one can plan for events like the one Bec was about to experience, while we can hope that nothing like this will ever happen, it pays to be prepared for if it might.
Warrick shares his experience with his claim, and the difference having insurance made for him. Suffering a broken ankle from coming falling off his dirt bike Warrick was able to make a claim under his Income Protection, which helped him get the type of treatment he wanted and not rush his return to work.
Scott shares his experience with his claim, and how insurance made a massive difference in her journey with Spondylolisthesis. Scott was diagnosed with debilitating back condition that made working no longer possible.
Jo relates her experience when her husband Karl, suffered a broken shoulder and how it impacted his Automotive Mechanic business. She goes on to say how we were able to help her throughout this difficult time as well assist with her own insurance which she felt was mishandled by a previous adviser.
Janeah shares her cancer story and how it has affected her life now she is unable to continue in the job she loved. She also shares how Janis helped with her Claim and took all the pressure off, so she could focus on getting better.
Lisa tells us of how she came down with an auto-immune syndrome, and how this stopped her from being able to work for several months. She shares how Stream was able to help organise a claim for her insurance.
WHAT OUR CLIENTS SAY
We have had the good fortune of working with Janis Glassop over a period of time on a very complex and distressing case. I cannot recommend Janis enough. Janis has at all times gone above and beyond in her role representing us. She has been totally committed to our case and her professionalism, knowledge and efficiency has been outstanding. Janis also has a very caring manner and takes the time to get to know her clients, which has allowed us to put complete trust in her with very personal information. I highly recommend Janis and the whole team at Stream Financial.
I would like to thank Janis for her amazing help when our insurance provider took out $6474 in error from our bank account (as we have a monthly direct debit with them). It was very complicated but Janis made them fix their error and refund all of our money back to us. I’m sure if I was solely dealing with the insurance provider on my own that I would still be waiting for our money to be refunded. Words cannot express my gratitude.
I have been insured through Stream Financial for a number of years and have recently had to make a claim on my IP insurance. I was in a very vulnerable place at the time and through the interactions with the team at Stream Financial I felt acknowledged and supported through the whole process. Initially meeting with Lachlan who was patient and thorough through the initial first meetings and then had the fortune of having Janis assist me from there on with regular phone calls to just check in and see how i was feeling as well as liaising between the insurance company on my behalf until I felt able to do so myself. I would highly recommend the team at Stream Financial as in my experience, I was entirely supported through the claim process and feel that they put me, the client first.
After giving Janis the policies and permissions she made it an easy task from our point of view, Janis worked very hard, had answers quickly and kept me up to date on all aspects of the claims, I gave Janis any and all information she asked for and found Janis very trustworthy and really on the ball, all the claims went through quickly and left us very happy campers. In fact the whole Stream Financial team is trustworthy and knowledgeable. We have used their services since then on other matters and would not hesitate in making a recommendation for Janis.
Janis did everything she could possible do, she was amazing. I wouldn’t have been able to do it, I wouldn’t have know what to do so having her guidance was amazing. Having her do it took the pressure off me and I could concentrate on myself and getting better. So I would rather her do it, its her job and she does it very well. Having Janis do it was 100% the right thing.
Scott – TPD claim
If I had to do this myself, It would have been too much stress and I would have not worried about it – I want to thank Janis and Rebecca who made it a lot easier…. Being a one wage household, just having that money there has just taken a lot of stress off.
“Nothing was ever too much of a problem for the team, I had their support and they held my hand through the whole process. I was able to move forwardly confidently. Every single time I needed to get information through to help make the claim, they were right there… the team was great. I was very grateful for having the income protection that I had, I was able to continue to pay the mortgage off and stay on top for the five months I was unable to work.”
“I was able to go straight to the private hospital, get all the physio that I wanted and the rehab I needed and actually get back on my feet, so much quicker… It was less than 48hrs and the money itself appeared in my bank account, from the time I phoned the guys at Stream. I don’t even think I filled out any paperwork… It was one of those experiences where it was like ‘wow’ did I just get that good of an experience?”
Janis GlassopMEET OUR CLAIM SPECIALIST
Working in the field of Financial Advice and specifically Risk Insurance Claims, has given me a whole new avenue for being able to help and assist people. At a time in life when all seems too hard, when the last thing you want to do is battle with your insurance or superannuation provider for income protection or a lump sum claim, I’m the person who can navigate this landscape for you with empathy, precision and care.