• Skip to main content
The 5-step financial road map - Download your FREE guide
Stream Financial
stream-financial-logo-horizontal
  • Financial Planning
    • Client Experience
    • Investment Philosophy
    • Wealth Creation
    • Superannuation
    • Retirement Planning
    • Estate Planning
    • Centrelink Pensions and Allowances
  • Insurance
    • Business Insurance
      • Buy Sell Agreements
      • Key Person Insurance
      • Business Expenses Insurance
      • Do I need Business Insurance?
    • Personal Insurance
      • Income Protection
      • Trauma Insurance
      • Life Insurance
      • Total and Permanently Disabled (TPD)
      • Do I need Life Insurance?
    • Frequently Asked Questions
  • Claims
    • Claims Management
    • Claims Process
    • Client Stories
  • Our Clients
  • Our Team
  • Insights
    • News
    • Resources
  • Contact
×
  • Financial Planning
    • Client Experience
    • Investment Philosophy
    • Wealth Creation
    • Superannuation
    • Retirement Planning
    • Estate Planning
    • Centrelink Pensions and Allowances
  • Insurance
    • Business Insurance
      • Buy Sell Agreements
      • Key Person Insurance
      • Business Expenses Insurance
      • Do I need Business Insurance?
    • Personal Insurance
      • Income Protection
      • Trauma Insurance
      • Life Insurance
      • Total and Permanently Disabled (TPD)
      • Do I need Life Insurance?
    • Frequently Asked Questions
  • Claims
    • Claims Management
    • Claims Process
    • Client Stories
  • Our Clients
  • Our Team
  • Insights
    • News
    • Resources
  • Contact
Get started
PERSONAL INSURANCE CLAIMS AUSTRALIA

FOCUS ON YOU.
WE'LL DEAL WITH YOUR INSURER.

Building your wealth during your working years is the foundation for creating a lifestyle you planned, yet life can sometimes throw unexpected curveballs. We know that that’s just how it is, but at Stream Financial, we believe that sensible preparation can help hedge against the unexpected. One of the best tools in your personal risk protection kit is insurance. When it comes to insurance, our goal is to shift the conversation from simply "buying a policy" to thinking about your lifestyle and preserving your wealth. Here is how we un-complicate personal risk protection to ensure that if your health ever fails, your financial plan doesn't have to.

Book a call to discuss your claim

The Ultimate Safety Net: Types of Cover

Watching your hard-earned nest egg deplete due to a medical emergency or injury can be terrifying. Personal risk insurance is the critical safety net that protects your ability to build and maintain wealth. We guide you through the four main types of cover to ensure you have exactly what you need:

Support

Income Protection:

Your ability to earn an income is your most valuable asset. If you are unable to work due to illness or injury, income protection insurance can replace up to 75% of your gross income, allowing you to manage ongoing expenses—like your mortgage—without depleting your savings. 

Care

Trauma Insurance:

Trauma insurance provides a lump-sum financial buffer in the event of a major health crisis, like cancer, a heart attack, or a stroke. This gives you the immediate funds needed for medical costs or lifestyle adjustments.

Hope

TPD insurance (TPD):

If you suffer an illness or injury that leaves you permanently disabled and unable to work again, TPD insurance policies will pay out a lump-sum to help cover extensive medical costs, home modifications, and long-term care.

Hope

Life Insurance:

Life insurance provides a lump sum payment to your beneficiaries upon your passing. It ensures that outstanding debts are cleared and your loved ones can maintain their standard of living and future plans when you are gone.

Book a call to discuss your claim

Smarter Structuring: Inside vs. Outside Super

It is a common misconception that getting the best insurance means spending the most amount of money. We’ve found that it is all about problem-solving and finding the right strategy.

One of the most crucial structural choices we help you navigate is whether to hold your insurance policies inside or outside of your Superannuation. By strategically structuring your policies—such as utilising a Self-Managed Super Fund (SMSF)—we can often help you reduce your out-of-pocket premiums while simultaneously increasing your level of cover, ensuring your everyday cash flow is optimised.

stream-favicon-grey

Client stories

Book a call to discuss your claim

The Stream Difference: Your Claims Concierge

We know firsthand that navigating complex insurance policies while dealing with a severe illness, injury, or the loss of a loved one is incredibly stressful. Unlike typical providers who simply sell you a policy and step back, our strongest asset is our claims management service. When tragedy comes, we act as your personal "Claims Concierge." We step in, handle the complex paperwork, and deal directly with the insurer so you don't have to. Our team is tenacious in ensuring you receive exactly what you were promised. We are incredibly proud of the hands-on support we provide during these difficult times, and our clients' experiences speak to this commitment:

Book a call to discuss your claim

We've been in your shoes

<h4 class="van_doore">Tim van Doore</h4>Principal

Tim van Doore

Principal

Stream Financial's insurance claims service was born out of my personal experience when faced with a cancer diagnosis in 2013.

I was carrying a huge emotional load in the face of my unexpected diagnosis and was physically drained from going through treatment.

Despite experience working in the insurance industry, I found the process of making Trauma and Income Protection claims exhausting. The insurance claims were a constant stress at the back of my mind.

Following my recovery, I wanted to help ease the pressure of the claims process on others faced with an illness or injury.

In 2015, we introduced insurance claims as a service for not only our existing clients but anyone who feels overwhelmed by the claims process and needs help getting the best outcome from their insurer.

What can be one of the most daunting experiences of a lifetime is business as usual for our team.

Getting Started

If you’ve ever had to navigate a complex insurance claim, you know that a steady advocate in your corner makes a world of difference. We are here for the difficulties, the challenges, and the rewards. Having the right personal risk protection is arguably one of the best financial decisions you will ever make to protect your family's lifestyle. If you are ready to stop worrying about the "what-ifs" and want to ensure you have a robust safety net in place, schedule a no-obligation discovery appointment with one of our advisers today. We will sit down, listen to your story without judgment, and create a protection plan perfectly tailored to your situation.

Based in Buderim on the Sunshine Coast, we help clients across Australia and expats living overseas.

Book a call to discuss your claim
5.0
Wayne E.
I would like to recognise Lauren Exelby for the excellent service and support she has provided. As a client, I have really appreciated her quick responses and willingness to assist whenever I have had a question or needed help. Lauren is attentive to detail and takes the time to make sure everything is understood and handled correctly. Her communication is clear, professional, and efficient, which gives me confidence that my requests are being looked after properly. I have found Lauren to be extremely helpful, responsive, and customer-focused. Her level of service has made a very positive impression, and I would like to thank her for her continued support.
Nicky T.
Hi Google people....I recently dealt with Stream Financial during a frustrating issue involving my insurance provider and I wanted to specifically acknowledge Emily Marlow for the support she provided. The issue itself was not caused by Stream Financial, but Emily still took ownership of helping me through it. She kept me updated, followed things up when needed, and made sure the matter didn’t just disappear into the background as they sometimes do! Even when the situation became frustrating, Emily handled everything professionally and genuinely made me feel like someone was in my corner. A big thanks also to Tim for taking the matter seriously and helping get it escalated properly. In the end, the issue was resolved, and I really appreciated the effort from the Stream team. Special mention to Emily though.... her customer service, communication, and follow-up were outstanding. It’s rare these days to deal with someone who genuinely keeps on top of things, and her efforts were definitely noticed.
Samantha
Recommend! Everyone at Stream is incredibly warm, friendly and knowledgeable. Throughout the process we've changed ideas a few times and to the credit of Nick and the team, everyone has remained patient with us. We're incredibly happy with the advice we have been given and can see the long term benefit of their ongoing services.
Lady M.
Very helpful advice from Michelle, who listened understood and pointed me in the right direction. Many thanks.
alison A.
Excellent Lachlan was able to demonstrate expertise we wee not aware of and take any stress away
Richie S.
Nick has been fantastic to work with. From day one, he took the time to really understand our family's financial goals and what we wanted to achieve in the long term. He conducted a thorough review of our finances, including our insurances, superannuation and day-to-day budget, and provided clear, practical advice that has given us confidence in our financial future. Most importantly, we now sleep much easier at night knowing we have a plan in place and the right protections for our family. Nick is knowledgeable, approachable and genuinely invested in helping his clients succeed. We’re extremely grateful for his guidance so far and look forward to working with him for many years to come. Highly recommend.
Helga S.
Thank you Nick, for informing me about the ability to 'bring forward' additional money into Super when I thought it was the same as 'carry forward'! If you hadn't explained the difference and encouraged me to persist, I would have lost that last opportunity as I turned 75 to boost my Super!
Tammy H.
It is rare to encounter people who combine professionalism, expertise, persistence, compassion, and genuine humanity in the way Janis and the team at Stream Financial do. Throughout a long and challenging journey, Janis consistently demonstrated integrity, clear communication, and a genuine commitment to achieving the best possible outcome. I am deeply grateful not only to Janis, but also to Stream Financial for fostering a culture that genuinely cares about the people behind each case. If you are looking for a team you can trust to act with both expertise and heart, I would not hesitate to recommend Stream Financial. Thank you, Janis, for your kindness, compassion, and unwavering support.
Ravi R.
Stream Financial have been very helpful supporting me with my insurance needs to support my financial goals. Their professionalism, advice and ongoing support has been greatly valued and served our family well. Meeting financial goals needs good partners who are thoughtful to your needs. I can highly recommend the team at Stream Financial to support anyone looking for good practical sound financial advice.
Rhiannon V.
We’ve worked with Lachlan and cannot recommend his services enough. He explains things clearly and works with us to get the most out of our income and investments.
Truman M.
Lachlan has been so helpful and professional with us in trying to obtain life insurance for myself and my wife. We are very appreciative of his honest professional care and would highly recommend his service to others considering life insurance.
Jodie M.
I highly recommend everyone at Stream Financial. I feel so blessed to have found them as they really listen, care & give me the security I desperately need in my life. Big shout out to Lachlan for being a Master of Finances & for always being understanding & making everything so easy. And to Janis & Tim for your incredible knowledge & perseverance ensuring everyone is protected & catered for. If you need any financial help, look no further as Stream have got you covered!
Kaue S.
Fantastic experience with Nick and the team at Stream Financial. They are professional, approachable, and provide tailored advice that actually fits your life goals. Honest guidance and great support. A wonderful local business to have in our community!
Ryan B.
Nick was great to deal with. He was very good at explaining everything to us. Highly recommend.
David and E.
Spoke to Nick, he was great answered all our questions and concerns. Highly recommend his services 👍
Josh B.
Nick and the team at Stream were knowledgeable with their information. Showing great care for what will help our situation.
Cory B.
By far the best group of people I could ask for to lead me through to a better financial future. Friendly and approachable. Can't recommend the team highly enough.
Chanelle S.
Nick is absolutely incredible- I would highly recommend him! He is thoughtful and takes everything into consideration
Scott W.
From start to finish, Nick was professional, knowledgeable, and genuinely committed to getting the best outcome. He took the time to explain everything clearly, kept communication strong the whole way through, and made what could have been a stressful process feel smooth and straightforward. If you’re looking for someone who actually cares and delivers results, Nick is your guy. Highly recommend Stream Financial and especially Nick for anyone needing expert financial support. ⭐⭐⭐⭐⭐
Rachelle J.
Michelle made our insurance journey easy, understandable and never pushed us into a decision but rather informed us and let us make our decisions. Definitely recommend for your insurance needs.
Michelle W.
Michelle has been amazing to work with. She provided us with all the information we needed and her advice was on point. Highly recommend her and the team
Macca R.
I highly recommend reaching out to Lachlan Money. His knowledge and guidance was exactly what I needed to understand my financial situation and plan for the future.
Anna L.
I have been very happy with my recent experience at Stream Financial. Having never sought advice before, I was anxious about the process and very unsure of where to turn. A couple of family members who previously benefitted from excellent advice, recommended I speak with Stream Financial and Lachlan, in particular. I quickly became pleased that I made the call as Lachlan's genuine integrity was evident in the guidance he provided. His team and office staff have all been very professional, engaging and responsive.
Michael B.
Incredible people with a deep care for client outcomes. They’re always working to be at the top of their game, and it shows in the wonderful business they’ve built and results they consistently deliver for clients.
Robyn L.
Professional and very knowledgeable. Lachlan has been very helpful, understanding and giving me the courage and knowledge to go into retirement with all bases covered. I have no problem recommending them. 10/10

Get in touch

  • 1300 983 942

  • Suite 11-14, 100 Burnett St
    Buderim, QLD 4556

  • Monday - Friday
    8:30 - 17:00

Submit an enquiry

  • This field is for validation purposes and should be left unchanged.

  • Important information
  • Careers
  • Client Portal Login

Stream Financial Pty Ltd
ABN 48 154 256 818
Corporate Authorised Representative No. 416793
Suite 11-14, 100 Burnett St
Buderim, QLD, 4556

PO Box 1994
Buderim, QLD, 4556

GPS Wealth Ltd
ABN 17005482726
AFSL 254544
Head Office Level 15, 115 Pitt Street
Sydney, NSW, 2000

The information contained on this website has been provided as general advice only. The contents have been prepared without taking account of your personal objectives, financial situation or needs. You should, before you make any decision regarding any information, strategies or products mentioned on this website, consult your own financial adviser to consider whether that is appropriate having regard to your own objectives, financial situation and needs.

Stream Financial acknowledges the Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, cultures, and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsAccept
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
SAVE & ACCEPT